HBO’s streaming service is among the list of best streaming services from all around the world. It offers flawless performance with some of the highest-quality video content of all time, and it heavily relies on its loyal and expansive customer base.
However, no service is perfect, so this streamer also experiences occasional technical issues, which can make it frustrating when it happens in the middle of your favorite show or program.
Here are a few things that you can do to fix the problem:
Verify The Connection
Connectivity issues provoke most of the issues with streaming services. It can be caused by poor connections or heavy traffic on the network.
The most pertinent indicator of this problem is a continuous buffering state that denotes a compromised connection.
You can try opening another website on a new tab just in case the issue was HBO-based. Also, you can move closer to the router to diminish the range or check the security of your router’s wired connection.
Alternatively, you can restart your device by switching it off, disconnecting it from its power source, waiting for a bit, and turning back on right away.
The same process must be applied to the network connection. Turn your router off entirely and keep it that way for a minute before turning it back on.
Reinstalling The App
For some users, issues originate from installation problems. They can be solved simply by deleting and reinstalling the app.
In some cases, users have their automatic updates turned off, and they also never manually update the HBO app. Therefore, if you are experiencing problems with the streaming service’s performance, you can try to update the app.
If neither of those fixes work, be aware that the speed of your connection shouldn’t be less than five mb/s for continuous streaming. If your internet speed isn’t that great, you can try changing your provider.